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Testimonials on the Zachys Family 

"...Finally, it is important to speak to a competent, helpful person on the phone. You have a very good group in customer service; they listen and follow through on what I am inquiring about or ordering. David Ocran is always particularly helpful. It is great to see a company as large as Zachys now is that pays such close attention to the quality of its service." Stephen 1/13

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“What I like best about Zachy's is your customer service . I think her name is Georgette. She emailed me advising to wait for better weather to ship my wine to my office in South Florida and offered free storage in climate control. She is also as pleasant over the phone. I have purchased from other on line wine stores and no one has offered this kind of service and recommendations . Employees like Georgette make a difference. All the best to all of you and hoping that everyone is safe during this recent record storm that has hit your area. Thank you for your interest in my opinion. Cheers!” A Zachys Customer 11/12

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"Firstly, Jermaine did an exceptional job getting me photos in advance and taking care of all the logistics in a virtually dark warehouse after the storm. Knowing the issues with power and gasoline shortages, it was not my expectation that he would get the wine out. I am very grateful. Just so you know, Acker and Sothebys shipped yesterday, which is a week later. In addition, all of the bottles were as described in the catalog. In short, Jermaine has done a great job taking care of my needs and to me he is your most valuable employee. I wanted to let you know he is doing a great job handing all my needs.” Zachys Wine Auction Customer 11/12

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It's always dismaying to lose customers but especially when you are never aware of what happened until the top line is less than expected. In your case I have enjoyed working with Zachys, so, as we all make errors from time to time it was best to see how you would react, which was quick and decisive; thank you. By the way I placed my order with a lady named Marcy, who was very helpful and delightful to work with. In addition, I would add that Georgette is always on the job and a  pleasure to work with." Steve 4/11

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"I wanted to drop you a note to express our thanks for inviting us to the dinner last Friday night.  It was a fun night-great food, drinks, and people.  Everything was fun, fun, fun.  Also, I would be remiss if I did not tell you that you have a real gem in Rachel.  She is perfect for the job you have her doing.  She was funny, charming and smart-not to mention that she speaks great Italian. My wife, Diane, luckily got to sit next to her and she had a smile on her face all night.  It was fun to meet Luigi as well as Silvia but Rachel stole the show." Gordon 3/11

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"I wrote a few years ago and wanted to once again express my thanks for the GREAT service John Dawson has provided me over the last few years. John knows my tastes and continues to provide me with great recommendations, along with helping me avoid wines that look good on the surface, to me, but which he does not recommend, even though they might be great buys, as he knows my tastes. I continue to build my cellar, much to my wife's chagrin, but I find buying great wines by the case to be rewarding and somehow seem to buy a little faster than I drink.

Thank you for continuing to provide so many wonderful wines at great values, but most importantly for having employees like John who can help customers like me find the ones that fit my tastes and budget from amongst your vast inventory." Carl 3/11

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"I'm just sending you a quick note with some very positive feedback about Gemma.  She assisted in a small transaction today and was just so pleasant. She really went out of her way to be nice. She did a great job for Zachys and I really appreciated dealing with her." Bill 6/10

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"Thanks very much for the prompt service Marcy! I’ve been a very happy Zachys customer for years now, and I always appreciate how helpful, friendly and prompt everyone is!" Jeff 4/10

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"Many thanks, again, (Johanna) for your help in resolving a complex situation no one would have wanted. Your professionalism in working this through encourages me to try Zachy's again next time I need some wine." Jerry, 12/09

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"Thanks for your help (Yanelly)...I look forward to your reply and thanks again for your help with this issue. You handled everything great and your company is lucky to have a professional like you to work with customers." Jerry, 12/09

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"I have been corresponding with David Ocran via email for some time (1-2 years). Never met him live.
 
I stopped by a few weeks back to pick up an order that I had been threatening to pick up for weeks (I kept getting delayed). I had a young child with me and the goal is to get in and out as fast as practical. Pick up and run, no browsing.
 
I walk over to the counter and a very professional gentleman asks he if can help.
 
I tell them I am here to pick an order. He says ‘the name”
 
I say Bob Creamer. He says “Old Westbury, NY?”
 
I was stunned. It turns out he had just reviewed the order, had it fresh in his mind and then warmly introduced himself. It was nice to put the name and face together.
 
David then asked if I wanted to try some Spanish wine, I had recently purchased some so I presume he knew I had an interest, he then steered me to some wine you were featuring, answered a Malbec question or two, and I wound up  purchasing an extra ½ dozen bottles as a result of his influence. Very good choices by the way.
 
Was the above a big deal? In many ways no. I am sure it happens everyday in your store. However, in some ways it was a big deal. In a world full of internet sales, daily wine videos, and emails touting 'no name wines that have high scores and will be sold out in hours if you don’t order today,' it is a big deal to visit a store and be supported by a professional and knowledgeable staff.
 
I couldn’t explain to my wife why I needed to buy another ½ dozen bottles. However, I was able to share my story about meeting David and confirm to her why I have been driving to Scarsdale from Long Island for the last 15+ years.
 
Please say hi to David and thank him for me for his email and in person help. I truly appreciate it."

Robert, 3/7

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“Jeff, I wanted to thank you for the great service I received from one of your Wine Consultants, John Dawson. I came to your store a few months ago and received some excellent recommendations from John. It just happened that he was in the store buying some wine for himself on his day off when I arrived. Even though he was not working he spent about 15 minutes giving me some help and pointed me to some wines I really enjoyed. I returned to your store today to repurchase some of the wines John had previously recommended, which I had finished, and to see if John could help me find some new wines. I did not realize John does not regularly work during the week, but once again he happened to be in the store and the person whom I asked if John was in told him. He came over, quickly understood the kind of wine I was looking for and gave me about 20 minutes of assistance, even though he was not ‘working’. Because of his assistance I purchased 3 cases of wine and will definitely come back when these are gone to buy some more. (I told John I will try to come when he is working the next time.) You have a nice store, great wine selection and very good prices. However it is the outstanding help I received from John that will keep me coming back again and again.” Carl 7/08

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“Thank you, Andrew. All of your people give good service and are customer friendly. I’d like to make special mention of Ezio, who has tremendous knowledge and has helped me acquire a lot of terrific wine. While the dollars are high, I feel that he’s helped me get a lot of value, and I’m grateful to both of you for that. Happy New Year.” Michael 12/07

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“I just want to give you a head’s up on what a fine job Joseph Petrulo does for all your clients of NY Fine Wine Storage. He is diligent, responsible, always follows up and is always a pleasure to deal with. You probably already know this, but I wanted to add my praise of his talents.” David 10/06

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"I wish to single out the excellent work of your finest staff member: Georgette Di Leone. Ms. Di Leone has helped resolve simple and relatively complex shipping and billing issues cheerfully, efficiently, and with our interest at heart. She is consistently great. Gratefully yours, Tom" 6/08

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“In recent months, I have purchased a number of 2002 Burgundies from Zachys. During these and many other transactions during the past 15 years, I have been assisted by your longtime employee, Michael Thomas. I am writing to express my appreciation for Michael’s consistently superb professionalism. In an often frenetic retail environment, Michael is an absolute pleasure to deal with, responsive to all inquiries and consistently addresses customer issues in a clear, expeditious manner. Having dealt with many retailers during the past three decades, it is clear that Michael’s strong work ethic and professional commitment serves to materially strengthen Zachys’ long term customer relationships. Michael exemplifies the commitment to service I have always associated with Zachys.” James 7/05.

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